Support

Client Portal

In a world where knowledge is power. We give our clients all the tools needed to allow them to easily log calls, check live updates on open tickets and access support documentation.

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Customer Feedback


Positive Customer Feedback

First Response under 15mins

First time resolution

Remote Support

A key part of our support involves the ability to connect to users machines when they need us.

This method of support allows us to limit downtime and minimise disruption for our customers.

We have provided links to download the application below:-

Onboarding New Clients


Understanding

As you would expect, a bespoke solution involves a listening exercise from both sides.

Our first aim is to understand your business needs so that we can provide a unique package that works for you.

Ground work

Aligning your systems with Maya’s best practices enables us to provide you with the most efficient and effective support.

We do a full inventory of your site and complete an initial health check on each machine to allow us to identify and correct any weaknesses.

Sit back and Relax

Once we have optimized your systems. Users are welcomed to the Maya Team and given all the details required to log support calls.

Gatekeepers are able to log into the customer portal and see progress on any outstanding tickets.

Articles of interest


All you need to know about backups

We will discuss the main talking points surrounding backups and hopefully point you in the right direction on how to get started.


 

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Is it time to say goodbye to your older Mac?

One of the most popular questions we get asked here at Maya Solutions is “How long will my Mac last?”



 

Coming Soon

Satisfaction surveys: To click or not to click?

In 2016, Maya introduced a way for clients to give feedback after every support ticket logged.
Read why this is a vital part of our business


 

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We celebrate a Decade of Maya Care

In June 2020, Maya celebrates reaching a major milestone of 10 years of excellence in the business of IT support.
Take a look at the exciting year planned ahead

Coming Soon

Get in touch

020 3111 9878

Address

Maya Solutions Limited
UNIT 14-15
Quadrant Business Centre
135 Salusbury Road
London
NW6 6RJ

Contact

  020 3111 9878
  info@mayasolutions.co.uk