Client Portal
In a world where knowledge is power. We give our clients all the tools needed to allow them to easily log calls, check live updates on open tickets and access support documentation.
visit siteCustomer Feedback
Positive Customer Feedback
First Response under 15mins
First time resolution
Onboarding New Clients
Understanding
As you would expect, a bespoke solution involves a listening exercise from both sides.
Our first aim is to understand your business needs so that we can provide a unique package that works for you.
Ground work
Aligning your systems with Maya’s best practices enables us to provide you with the most efficient and effective support.
We do a full inventory of your site and complete an initial health check on each machine to allow us to identify and correct any weaknesses.
Sit back and Relax
Once we have optimized your systems. Users are welcomed to the Maya Team and given all the details required to log support calls.
Gatekeepers are able to log into the customer portal and see progress on any outstanding tickets.
Articles of interest
All you need to know about backups
We will discuss the main talking points surrounding backups and hopefully point you in the right direction on how to get started.
Is it time to say goodbye to your older Mac?
One of the most popular questions we get asked here at Maya Solutions is “How long will my Mac last?”
Satisfaction surveys: To click or not to click?
In 2016, Maya introduced a way for clients to give feedback after every support ticket logged.
Read why this is a vital part of our business
We celebrate a Decade of Maya Care
In June 2020, Maya celebrates reaching a major milestone of 10 years of excellence in the business of IT support.
Take a look at the exciting year planned ahead