In 2016, Maya introduced a way for clients to give feedback after every support ticket logged. Enabling us to connect with our customers and providing our customer‘s with an easy and effective way of sharing their experiences.
Over the years, we have found the data received from each survey invaluable in helping us provide consistent and excellent customer service and identify business critical issues.
With a 99% positive feedback record, the weekly feedback sessions with our Support Engineers give our team the morale boosting they deserve. Each positive message confirms that our willingness to go the extra mile is appreciated and pushes us to strive to continue to offer prompt solutions with patience and understanding.
Even though we don’t get much practise with dealing with negative comments, we do endeavour to deal with each one in a quick and respectful manner. Understanding and correcting each point of the complaint. Often using the feedback to turn a negative experience into a positive one.
So to answer the question :- to click or not to click! Every survey matters to us, so be part of moulding our future with your opinion.
There are no better promoters for a company then their own customers.