Satisfaction surveys: To click or not to click?

In 2016, Maya introduced a way for clients to give feedback after every support ticket logged. Enabling us to connect with our customers and providing our customer‘s with an easy and effective way of sharing their experiences.

Over the years, we have found the data received from each survey invaluable in helping us provide consistent and excellent customer service and identify business critical issues.

With a 99% positive feedback record, the weekly feedback sessions with our Support Engineers give our team the morale boosting they deserve. Each positive message confirms that our willingness to go the extra mile is appreciated and pushes us to strive to continue to offer prompt solutions with patience and understanding.

Even though we don’t get much practise with dealing with negative comments, we do endeavour to deal with each one in a quick and respectful manner. Understanding and correcting each point of the complaint. Often using the feedback to turn a negative experience into a positive one.

So to answer the question :- to click or not to click! Every survey matters to us, so be part of moulding our future with your opinion.

There are no better promoters for a company then their own customers.


Rating: Good, I'm satisfied

Very good support - took a long time to resolve the issue which was complex. Abdi was great, really thorouch and supported me throughout.

 

Rating: Good, I'm satisfied

Darren has been, and continues to be AMAZING. He is so calm and helpful in every sense. I don't know what I or AML would have done without his help over the last week or so. Thank you very much.


Rating: Good, I'm satisfied

All of the help we have had from Maya regarding setting up working from home has been exceptional. Thank you!

 

Rating: Good, I'm satisfied

Very greatful on the advice on what to look out for when shopping for a computer to my needs, saved me from buying the wrong thing!


Rating: Good, I'm satisfied

Very good support - took a long time to resolve the issue which was complex. Abdi was great, really thorouch and supported me throughout.

 

Rating: Good, I'm satisfied

Thank you so much for staying much longer than anticipated to help us with this issue, sorry it wasn't straight forward!


Rating: Good, I'm satisfied

Nice and quick, and sorted me out in a jiffy. Thanks.

 

Rating: Good, I'm satisfied

Great support from Maya, even under the current difficult circumstances.

Get in touch

020 3111 9878

Address

Maya Solutions Limited
UNIT 14-15
Quadrant Business Centre
135 Salusbury Road
London
NW6 6RJ

Contact

  020 3111 9878
  info@mayasolutions.co.uk