Unlimited Support
We know that every company is unique and that is why we offer customizable MayaCare packages tailored to your individual IT setup and budget. Our monthly contract offers our clients the joy of allowing their teams to focus on what they are good at without the distraction of technical roadblocks.
All our packages include:-
Unlimited Telephone
& Remote Support
Our experienced helpdesk team are responsive, professional and friendly. We are available from Mon – Fri, 09h00-17h30 to offer day-to-day support for all your users and their devices.
Managed
Services
Change is inevitable so it is important to keep your software and equipment up to date. This will ensure that your systems operate optimally while remaining secure and stable.
Dedicated
Account Manager
Building a relationship and a better understanding of your business is at the heart of why we dedicate an account manager to you. A key contact between your business and ours.
Onsite
Support
80% of issues are resolved remotely but on the occasions where issues require a resource onsite. We offer a response time from 4hrs.
Optional Add ons
You can enhance your package by adding additional support features
Automated
Monitoring
Let your systems tell us what is wrong before you do. Our goal is to fix the problem before you even know about it.
Virus and Malware
Protection
Subscribe to our software protection solution and we will manage and protect your Mac suite against attacks.
Emergency
Loan Units
Should you need a loan Mac in a hurry, we can configure a Mac with your desired setup and deliver to you ASAP
Housekeeping
visits
Our team will perform quarterly Health Check visits to ensure your Mac suite is running smoothly and discuss your IT solution with you to see how it can be optimized.
Hardware
Repairs
In the unlikely event that you experience a hardware failure with one of your Macs, we are partnered with an Apple Service centre and can arrange collection, repair and delivery on your behalf.
Managed
Firewalls
Reliable and secure management of your Network, protecting your business from external threats. Monitored by our Network team to ensure you keep up to date.
Partners
We supply Microsoft, Adobe, Google Gsuite, Extensis, Mimecast, Egnyte, Archiware, Webroot and Sophos licenses. So compliance, updates and renewals are always correctly specified and aligned to your needs.
The flow of new product versions and upgrades requires a certain amount of careful consideration and organisation. Your software needs are rarely static, and requirements are always changing and advancing.
How about less complexity and a simple, practical approach for your licensing needs?
Let Maya Solutions take on all your software licensing solutions, software procurement and software asset management services.
Maya have been a valuable partner to a number of my businesses and continue to support me as a Branding Consultant.
The things that make them stand out from the rest is their commitment to providing the very best service, they have very efficient processes and most important to me they are all very professional and great people, this gives the company a personality and I like that.
I wouldn't be in business without the Maya Solutions team supporting me and my companies.
Ian Silverstein
Creative Action Design and Silverstein Locations
Maya Solutions have provided us with excellent support over the last eight years.
They have helped us set up a number of systems that cater for the specific needs of our business and have suggested sensible safety precautions to avoid security weak points.
When technical issues have arisen, they are swift to act either by visiting our site or through remote access.
They have a helpful and friendly team who have a diverse range of expertise in software, hardware, operating systems as well as infrastructure.
Laurence Rundell
Digital & Antiques
We're a mixed PC/MAC environment and we needed professional MAC support because our PC support company at that time were simply not up to supporting MAC's.
This was in 2011 and I am not being over complimentary when I say that Maya's support and performance since then has been absolutely superb.
They are very responsive, they are easy to talk to and they have a can-do attitude which all adds-up to make doing business with them very easy...
Mark Pearson
Events and Operations Director
Maya came to our rescue about five years ago when we were let down by our previous IT support. Since then we've never looked back.
All our calls to Maya were dealt with professionally and promptly. Maya staff are friendly, knowledgeable and efficient.
In fact Maya has been central to AML Group's business success today.
Xinna Wang
Financial Director
me&dave have been supported by Maya for almost 10 years now. They are quick to respond to any email or call and genuinely care about what they do.
They've held our hands through company growth, the upheaval of moving offices, as well as the day to day troubleshooting.
Rob Willmott
Co Founder & Production Director
me&dave
Cannot fault Maya's service at all. They are brilliant at coming back to you quickly and resolving any issues we may have.
They also advise on upgrades (hardware and software) and we also benefit from their onsite visits to give each machine a bit of TLC, a few times a year.
Would recommended them to anyone for a very good around Mac service. Thank you.
Richie Florey
Head of Delivery
Maya have been working with us for seven years. They have provided an ongoing day to day support service during this time which is always quick, friendly and knowledgeable.
They also regularly advise and help us manage major software and hardware projects with professionalism and expertise giving us peace of mind every step of the way.
They know us and we know them, and in a fast-paced small business, that's invaluable.
Angela Derbyshire
Production Director
We feel very lucky to have been supported by the fabulous team at Maya Solutions for over five years. Not only are they a very friendly and approachable bunch, they are always available, they always dedicate themselves at solving the issue at hand and they always succeed. They go above and beyond to ensure we are happy and fully operational, and that minimal disruption occurs – if at all. It is very reassuring to have them cover our IT back and would wholeheartedly recommend them to everyone!
Angeliki Grigoriou
Commercial Director
